Introduction
Tidio Copilot: AI Assistant for Customer Service
Tidio Copilot is a free AI assistant designed to streamline customer service operations. It integrates seamlessly with existing helpdesk tools and is built on Anthropic’s Claude AI.
Core Functionality:
Tidio Copilot analyzes conversations across multiple channels—Zendesk, Intercom, Gorgias, Gmail, and through a Chrome extension—to generate on-brand, accurate response suggestions for customer service agents. It’s proven to reduce support workload by automating 30% of inquiries, as reported by current users.
Key Features:
- Real-time Response Generation: Copilot analyzes conversations to create immediate, helpful responses.
- Custom Knowledge Base Integration: Users can add their website content, FAQs, and other resources to ensure responses are factual and aligned with brand standards. The tool avoids "hallucinations" by relying solely on approved knowledge sources.
- Seamless Overlay: The Chrome extension overlays suggestions directly on existing helpdesk platforms, enabling agents to easily modify or ignore recommendations.
- Multi-Channel Support: Works across live chat, email, and social channels.
- User-Friendly: Designed for effortless adoption by customer service teams.
Target Audience:
Tidio Copilot is ideal for customer service professionals and growth-focused companies utilizing Tidio's complete platform, which is currently used by over 300,000 businesses worldwide.
Technical Details:
- AI Engine: Powered by Anthropic’s Claude AI.
- Data Security: Employs best-in-class security practices including data encryption at rest and in transit, and is compliant with GDPR and CCPA regulations. Data handling follows industry-leading practices.
- Cost: Completely free to use through the Chrome extension.
Integrated Solutions:
Tidio Copilot is part of the broader Tidio ecosystem. It's the same AI technology powering Tidio's complete platform – a leading AI-powered customer service solution.
Ready to Automate:
Join thousands of customer service professionals who are working smarter, not harder, with Tidio Copilot. Contact us today to learn more.
